Aquiart Pty Ltd – Delivery terms and conditions

DELIVERY

Aquiart offers free shipping on the vast majority of fixed price items, and delivers to every state in Australia. At present, we do not ship outside Australia.

If you live in a remote area (NT, FNQ, WA etc.) you may be up for a postage surcharge on larger/heavier items.

Delivery estimates are in business days (Monday to Friday, public holidays excluded)

Victoria
Metro: 5-7 days
Regional: 2-6 days

NSW
Metro: 3-5 days
Regional: 3-7 days

ACT
Metro: 3-5 days
Regional: 3-7 days

QLD
Metro: 3-5 days
Regional: 2-6 days

SA
Metro: 3-5 days
Regional: 3-7 days

TAS
Metro: 3-5 days
Regional: 3-7 days

WA
Metro: 5-10 days
Regional: 10-14 days

NT
Metro: 5-10 days
Regional: 10-14 days

Unfortunately, due to OH&S laws and regulations, we have a strict ‘no pickup policy’ at Aquiart.

POSTAGE & DISPATCH

After payment is cleared 90% of all items are dispatched within one business day, however please see below for estimated delivery times by state. Your item will be sent via courier or Australia Post depending on its size and weight.

Items will only be delivered during normal business hours (9am-5pm) on weekdays. Delivery is not available on weekends, public holidays or after business hours.

Where goods are sent through Australia Post, the buyer may receive a knock on the door or a card in their letterbox indicating their item is available for pickup from their local post office. A signature is required for collection.

Buyers will be able to trace the delivery online with a unique tracking number which will be sent to you once the item has been despatched and accepted by the nominated freight carrier.

A re-delivery fee will be charged to buyers for items that are undeliverable and/or returned due to incorrect delivery address or unsuccessful delivery.

Please be aware that PO Boxes cannot receive items above 20kg or longer than 100cm.

Buyers have the full responsibility to provide us with the correct delivery address and mobile phone number on the checkout page before payment. Any changes to address after checkout will not be considered as valid.

We cannot guarantee door to door delivery for every customer. Buyers in remote areas such as farms, islands, mining camps, small towns, or out-of-towners, etc may need to collect from their nearest freight depot.